3★ - Overall satisfaction went down considerably
I still like AmiAmi. They are still overall reliable. (Unless you have a problem, then good luck getting professional help. My own experiences in that regard were less than stellar.) I've been using them for nearly a decade now and rarely strayed unless necessary due to the convenience of having most orders at once place and overall a decent and reliable service except for 1 or 2 issues which the customer support refused to solve, blaming it on me that they've sent me a damaged box for a new item despite the shipping box being immaculate.
But over the past 7 or 8 months, their shipping times have increased beyond being reasonable while many other retailers ship out all in stock orders within a week, regardless of shipping method. My latest SAL parcel has been stuck in their warehouse for nearly 4 weeks now. Yes, there were a few days of holidays in-between, but this is not the first time and it happened before the holiday season as well. Even DHL Express/EMS takes about 5-7 days to even be shipped.
It wasn't like that at the start of 2022 or even before, so Covid isn't even much of ab excuse either. Especially when others manage it just fine.
I'm not blaming them for Air Mail not being available to my country either since it's obviously not their fault. But their shipping isn't cheap to start with and to have a simple 1/8 scale waiting to be shipped for 2-4 weeks, even outside of any holiday season, is simply not understandable. It isn't even premium SAL where they need to fill up their own container.
Their prices aren't cheap but normal. Their packaging is good but so is the packaging of other retailers. Their shipping isn't cheap by anx means either. Their customer support is average at best...
So at this point, I ended up moving all my other orders somewhere else for the first time. Even some tp Amazpn JP despite their packaging being rudimentary since I at least can send a figure back and shipping is cheap and speedy.
I don't want to be treated like a second class customer just because one of the biggest figure retailer websites can't manage their shipping properly anymore. Same with them always blaming the customer. I canceled a pre-order once 9 months in advance and got their infamous automated mail which threatens you to close your account if you do it too often without even checking that it was my first cancellation in over 10 years of being a loyal customer. I'm not some VIP but AmiAmi needs to start treating their customers like people and distinguish a one-time issue of a long-time customer and a new account skipping put on paying all their orders. This isn't about special treatment but recognizing that people also have circumstances. It's just rude when they expect our patience to be limitless.
The excuse of being short on staff is only going to work so long. Sure, Express takes priority but even that takes nearly a week.
Just to give some perspective, an SAL order of mine that shipped in June was sent within 4 days. So a perfectly normal time.